Technical Customer Service

Top quality from the very beginning: Battenfeld’s service experts ensure worldwide that your machinery performs optimally and retains its maximum value. Quickly, reliably and competently.

Professional Start-Up

Our service engineers’ special know-how ensures a professional start-up of your machinery in order to provide perfect conditions for successful production.

Complimentary Battenfeld Service Hotline

With many years of practical experience and top-class technical expertise - our service specialists will help you with error analysis and efficient troubleshooting. The complimentary Battenfeld hotline is also available beyond regular business hours and on weekends. Daily from 7.00 a.m. to 10.00 p.m.

The Battenfeld Added-Value Program

Our professional maintenance and repair of your machinery will ensure maximum uptime, optimize quality and cycle times and assure long-term preservation of value for your machinery. Battenfeld’s experts will establish a special preventive service program for you, tailor-made to fit the needs of your company.

  

Conversions and Retrofits

Battenfeld machines are often used for several decades and many different applications. Professional conversion, retrofitting and adapting the machinery for relocation to regional requirements is all part of Battenfeld’s core competence. This is often the most economical way to regain optimal profitability in production.

 

The Brand-New Battenfeld Web-Service

Now Battenfeld service engineers can be at your side even faster and more efficiently than before. Our experts are directly connected to your machine via the Internet to support your operators and maintenance staff in:

  • Setting up new molds
  • Questions of process technology
  • Process optimization
  • Error analysis and troubleshooting

More details about this innovative service from Battenfeld can be found in our brochure “Web Service� which we will be glad to send you upon request.